Trust & Safety
Your safety is not an afterthought — it is built into every layer of our platform.
Public Liability Insurance
Every professional on our platform must hold valid Public Liability Insurance before they can receive leads. We verify this document directly — not just a self-declaration.
Triangulated Review System
Reviews can only be left by householders who have completed a job through our platform. We cross-reference the customer, the job, and the date to prevent fake reviews — from either side.
Secure Payments & Data
All payments are processed via Stripe, a PCI-DSS compliant provider. We never store your card details. Your personal data is protected under UK GDPR.
Profile Verification Badge
Professionals who have completed our verification process earn a blue Safe-Match badge on their profile. This means their identity, business registration, and insurance have all been reviewed.
Instant Dispute Resolution
If something goes wrong, our UK-based support team is on hand 24/7. We offer a 24-hour refund window on any lead that is found to be invalid or unresponsive.
Report a Concern
If you have a concern about a professional or a transaction, our UK-based safety team is ready to help immediately.
Contact Our Safety Team