Privacy Policy
Last Updated: May 9, 2026
1. Introduction
HomeServicesFinder ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you how we look after your personal data when you visit our website or use our services, and tells you about your privacy rights and how the law (including the UK GDPR and Data Protection Act 2018) protects you.
2. The Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you:
- Identity Data: First name, last name, username or similar identifier.
- Contact Data: Billing address, service address, email address, and telephone numbers.
- Financial Data: For Professionals, partial payment card details used to process credit purchases securely via our payment gateway (Stripe). We do not store full card numbers.
- Transaction Data: Details about payments to and from you and details of leads purchased.
- Technical Data: IP address, browser type and version, time zone setting and location.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Service Delivery: To register you as a new user and manage your account.
- Connecting Parties: When a Householder submits a job request, we share the limited job details (excluding contact info) with local Professionals. Your contact details are ONLY shared with a maximum of three (3) Professionals who explicitly purchase your lead to provide a quote.
- Marketing: To send you relevant platform updates, unless you have opted out.
- Legal Obligation: To comply with a legal or regulatory obligation.
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes.
6. Your Legal Rights
Under data protection laws, you have rights including the right to request access, correction, erasure, or restriction of your personal data. You also have the right to object to processing and request the transfer of your data. If you wish to exercise any of these rights, please contact us.