Frequently Asked Questions

Yes. HomeServicesFinder is 100% free for householders to use. You only pay the professional you hire for the work they complete.

We run a strict manual vetting process. Professionals must provide proof of ID, business registration, and active Public Liability Insurance before they receive the Safe-Match badge.

For emergency requests, pros often call within 60 seconds. For standard jobs, you can expect up to 3 competitive quotes within a few hours.

Not at all. You are under no obligation to hire anyone. We recommend waiting to receive 2-3 quotes so you can compare prices and read their reviews on our platform before making a decision.

Yes, you can cancel your request at any time by contacting our support team or logging into your householder dashboard. This stops any further professionals from purchasing your lead.

Your safety is our priority. While your contract is directly with the tradesperson, our UK-based dispute team is available to help mediate any issues and remove pros who drop below our standards. We recommend always getting a written contract before work begins.

Yes. We use a triangulated, fraud-resistant review system. Only householders who have actually booked and communicated with a professional through our platform are allowed to leave a verified review.

Absolutely. Your contact details are hidden from the public directory. They are only shared with a maximum of 3 verified professionals who have explicitly purchased the lead to give you a quote.

If you feel uncomfortable or spot a red flag, use the 'Report User' button on their profile or contact our Trust & Safety team immediately. We suspend accounts pending investigation.

We recommend asking all professionals to present their company ID and relevant trade cards (e.g., Gas Safe ID card) when they arrive at your property for peace of mind.

We use a pay-as-you-go credit system. You are not locked into any monthly subscriptions. You see the details of a lead (job description and location) for free, and only pay credits to unlock the householder's contact details if you want the job.

If you purchase a lead and the contact details are completely invalid (e.g., disconnected phone number and bounced email), you can report it within 24 hours. We will investigate and refund your credits if the lead is deemed invalid.

After you sign up, you will be prompted to upload proof of your Public Liability Insurance and any relevant trade certificates (e.g., Gas Safe). Once our team verifies these documents, the badge will appear on your profile.

No, you can purchase as many leads as you have credits for. However, each lead is only sold to a maximum of 3 professionals to prevent overwhelming the householder.

Yes. In your Professional Dashboard, you can set your exact service radius (e.g., 15 miles from your postcode), ensuring you only see jobs that are profitable to travel to.